Medsense/AboutAbout Medsense

Building the operational layer for pharmacy clinical services.

Medsense was founded on a simple thesis: pharmacy is the most underused clinical asset in American healthcare, and the work to unlock it is operational, not technological.

Our story

From medication adherence to clinical infrastructure.

Medsense started as a medication adherence technology company. As we worked alongside pharmacies, it became clear that adherence software alone wasn't enough — pharmacies needed payer contracts, clinical operations, billing infrastructure, and a medical group on the other side of the table to actually deliver and earn revenue from clinical services. Today, we run all of it.

We operate as the connective layer between pharmacies, prescribers, and payers — so independent and regional pharmacies can launch revenue-generating clinical programs without rebuilding the stack themselves.

Where we work
51
States + DC
100M+
Lives covered
10M+
Events monitored
250K+
Events / month
What we believe

Four principles that shape every program.

01
Pharmacists are clinicians.

The pharmacy counter is one of the most underused clinical touchpoints in healthcare. Every program we build assumes the pharmacist is the clinical lead, not a fulfillment role.

02
Operations is the moat.

Software is necessary but not sufficient. The hard part is running the clinical program every day — outreach, encounters, documentation, billing — so we run it.

03
The pharmacy gets paid — period.

We pay pharmacy partners $25 per patient per month for every active program enrollment. Claims, denials, payer disputes, days to remittance — that’s our problem, not yours. You deliver the clinical care; the check shows up regardless.

04
Patients pay nothing when we can help it.

Real-time benefit checks surface zero-copay candidates first. The path of least friction is also the right one for the patient.

Leadership

A HealthX Ventures–backed team from pharmacy, clinical, and platform.

Matthew Tabakin, MD
Matthew Tabakin, MD
Chief Executive Officer

Expertise in healthcare delivery, medication adherence, lean management, and health literacy. 2019 HM Seattle Health Innovator of the Year.

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Scott Kowalski, JD
Scott Kowalski, JD
Chief Growth Officer

Healthcare executive and remote patient monitoring leader. Expert in business strategy, healthcare partnerships, sales, marketing, operations, and payer strategies.

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Jennifer Whalen
Jennifer Whalen
Chief Customer Officer

Healthcare executive leading customer and clinical operations. Expert in operational leadership, strategic planning, compliance, and process optimization.

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Clark Emerick
Clark Emerick
Chief Technology Officer

40+ years in product management, embedded firmware/hardware, and cross-platform solutions, with a track record of breakthrough accomplishments.

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Joel Martin
Joel Martin
Chief Operating Officer

Health technology leader, investor, and operator. Expert in managing, operating, and scaling technology startups.

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Matthew Burroughs
Matthew Burroughs
Chief Information Officer

14+ years of web-based software engineering and system administration. Expert-level skills with Node.js, PHP, and most AWS services.

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Matt Gilbert
Matt Gilbert
Chief Revenue Officer

Revenue leader focused on partner growth, payer relationships, and commercial strategy for value-based pharmacy programs.

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Kristin Kleinhans
Kristin Kleinhans
Director of Network Operations

Experienced operator and expert in building scalable, multi-state medical practices that support independent providers.

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Want to know more?

Talk to our team about a partnership, a pilot, or a press inquiry.